In today's rapidly evolving global marketplace, businesses face an unprecedented level of uncertainty and complexity. Globalization, technological advancements, economic volatility, and natural disasters are just a few of the factors that contribute to this unpredictable environment. In such an environment, business resilience is crucial for an...

Knowledge management (KM) has become an essential practice for modern service organizations. Effective knowledge sharing and consumption can lead to improved performance, innovation, and competitive advantage. However, this requires a deep understanding of the motivational factors that drive people to share and consume knowledge. This whitepaper...